Your curated style experience, from selection to delivery—answered with the same attention to detail we apply to our collections.
Product Inquiries
What types of products do you specialize in?
We curate premium menswear for the discerning gentleman, focusing on versatile pieces that transition seamlessly from professional to leisure settings. Our collections include Italian dress shirts, performance golf accessories, tailored pants, sophisticated polos, and refined accessories like belts and pocket squares—all selected with an eye for quality craftsmanship.
How do I determine the right size for my order?
Each product page includes detailed sizing charts with measurements in both inches and centimeters. For tailored items like dress shirts and pants, we recommend comparing these measurements to your best-fitting existing garments. Should you require further assistance, our style consultants at [email protected] can provide personalized recommendations.
Shipping & Delivery
What are my delivery options?
We offer two refined delivery solutions:
Standard Shipping ($12.95): Processed within 1-2 business days and delivered via DHL/FedEx in 10-15 business days—ideal when timely arrival matters.
Free Shipping (orders over $50): Dispatched via EMS within 15-25 business days, perfect for planned wardrobe updates.
Standard Shipping ($12.95): Processed within 1-2 business days and delivered via DHL/FedEx in 10-15 business days—ideal when timely arrival matters.
Free Shipping (orders over $50): Dispatched via EMS within 15-25 business days, perfect for planned wardrobe updates.
Which regions do you ship to?
We deliver globally with the exception of certain Asian territories and remote regions. During checkout, our system will automatically confirm whether we can service your location with the same efficiency we’re known for.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number via email that provides real-time updates through our premium carrier partners (DHL, FedEx, or EMS)—giving you the same transparency we apply to our product descriptions.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt for unworn, unwashed items with original tags attached. Simply initiate the process through our returns portal, and we’ll guide you through each step with the same discretion we extend to all client interactions.
How long do refunds take to process?
Refunds are processed within 5 business days of receiving your return. The credit typically appears in your account within 7-10 business days thereafter—about the same time it takes to break in one of our premium leather belts.
Payment & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal—payment options as internationally sophisticated as our collections. All transactions are encrypted with bank-level security protocols.
Why was my credit card declined?
This is typically due to your bank’s security measures. We recommend contacting your financial institution, then trying again or using an alternative payment method. For discreet assistance, our customer service team is always available.
Account & Services
How do I update my account information?
Log into your account on our website to modify shipping addresses, payment methods, or communication preferences—with the same ease as selecting between our full-zip jackets and pullovers.
Do you offer personal shopping services?
Indeed. Our concierge team at [email protected] provides personalized recommendations, whether you’re building a capsule wardrobe or seeking that perfect statement piece—just as we would in our Mulberry Street headquarters.
For inquiries beyond these answers, please contact our discreet customer service at [email protected]. We respond within 24 hours with the same attention to detail we apply to curating each item in our collections.